Reservation System
No-shows are preventable.
Empty tables are optional.
Growtality helps restaurants accept direct bookings, reduce no-shows, manage tables efficiently, and turn every reservation into a long-term guest relationship.
THE BOOKING PROBLEM
Manual bookings are costing you more than you think
Every booking taken by phone, every reminder sent manually, and every no-show absorbed without protection is time and money you’re giving away.
No-shows hit your busiest nights hardest
A table of four that doesn’t show on a Friday is four covers you turned away earlier in the week. No deposit means no commitment — and no recourse when they don’t come.
Phone bookings are inefficient and error-prone
Taking bookings by phone during service means mistakes, double-bookings, and missed calls. Every booking handled manually is a booking that could have been automated.
Reminders don’t get sent consistently
When reminders depend on a staff member remembering to send them, they don’t happen. Automated reminders cut no-shows by up to 40% — but only if they actually go out.
No live view of the floor during service
Managing walk-ins alongside reservations without a live floor plan means guesswork. Tables get double-assigned, walk-ins get turned away unnecessarily, and service gets chaotic.
RESERVATION FEATURES IN DEPTH
Five features that protect every cover
Require a deposit. Guests who pay show up.
Configure flexible deposit rules — flat fee, per-head, or percentage — with custom cancellation windows and automatic refund policies. Payment confirms commitment, and Growtality handles the rest without any manual follow-up.
Flat, per-head or percentage deposit options
Custom cancellation windows and refund rules
Automatic refund processing on eligible cancellations
Deposit revenue tracked in your dashboard
Reminders that go out every time. Without fail.
Configure a reminder sequence that fires automatically for every booking — confirmation on booking, reminder 48 hours before, and a same-day nudge. Guests who receive reminders no-show at a fraction of the rate of those who don’t.
Booking confirmation sent instantly on reservation
Configurable reminder schedule per booking type
SMS and email channels — or both
Custom message templates with your restaurant’s tone
A live view of your entire floor. Every table, every status.
A drag-and-drop floor plan that shows every table’s live status — available, reserved, occupied, or held. Manage walk-ins alongside reservations, reassign tables on the fly, and never double-book again.
Drag-and-drop floor plan builder
Live table status — available, reserved, occupied
Walk-in management alongside reservations
Turn-time tracking and covers visibility
Full tonight? Guests queue themselves. You fill every table.
When your restaurant is full, guests don't have to leave. Walk-ins scan a QR code at reception and join a live queue on their own phone. When a table opens up, the guest gets an email notification. If they don't respond, your team calls them from the waitlist dashboard and moves to the next person if needed.
Walk-in guests join via QR code scan — no staff data entry required
Online guests join the waitlist when their preferred slot is fully booked
Email notification sent automatically when a table becomes available
Every guest preference captured before they arrive.
Your booking widget captures dietary requirements, special requests, and occasion details at the point of reservation — so your team is briefed before service begins, not scrambling when the guest walks in.
Dietary requirements captured per guest at booking in CRM profile
Special occasion and seating preference fields
Custom request questions you define
All notes visible on the booking and guest profile
Reservations that work harder
Five situations your restaurant deals with every week — handled automatically.
Friday evenings fill without manual follow-up
Online bookings come in overnight and over the weekend. By Monday morning, Friday is already building — no phone calls taken, no callbacks missed.
VIP guests are recognised before they arrive
When a regular books, their profile surfaces visit history, preferences, and notes from previous visits. Your team knows who's arriving before the door opens.
Last-minute cancellations become opportunities
A Saturday table cancels at noon. The next guest on the waitlist gets an email notification immediately. The table fills before service begins — without a single call from your team.
Guests receive confirmations without staff lifting a finger
The moment a booking is made, a confirmation goes out. A reminder follows 48 hours before, and again on the day. Your team stays focused on service, not admin.
No-shows decrease — and stop costing you
Deposits create commitment at the point of booking. Reminders keep the booking top of mind. Together, they protect your busiest nights from the guests who simply don't show.
THE DIFFERENCE IT MAKES
Sound familiar?
Most restaurants manage guests on gut feel and good intentions. Here's what that actually costs.
Traditional Tools
Reliant on third-party platforms.
Data is fragmented or inaccessible.
Full guest profiles and CRM tools.
Limited guest information.
Difficult to prevent.
Little visibility into behaviour.
Built for bookings.
Growtality
Drive direct bookings and own the relationship.
Own and grow your guest database.
Automated guest messaging.
Full guest profiles and CRM tools.
Automated reminders reduce no-shows.
Track visits, spend, and loyalty.
Built for hospitality growth.
Average commission lost per order on 3rd-party platforms
5 tools → 1 platform
Bookings, ordering, CRM, website & AI in one place
Free trial — no card required
Still have questions?
We’ve answered the most common ones so you can choose the right plan without overthinking it.
Can guests book directly from my website?
Yes. Growtality gives you an embeddable booking widget that sits directly on your website and accepts reservations 24 hours a day, seven days a week — even when your team is in service or the restaurant is closed. Guests see live availability, pick their date, time, and party size, add any dietary requirements or special requests, and receive an instant confirmation. No phone call needed on their end, no manual entry needed on yours. You can also add a booking button to your Google Business profile so guests can reserve directly from Google Search and Maps.
Can Growtality help reduce no-shows?
Yes — through a combination of deposits and automated reminders, which are the two most effective no-show prevention tools available. Deposits create financial commitment at the point of booking; guests who have paid are significantly less likely to simply not appear. Automated reminders — sent by SMS, email, or both — fire at the intervals you configure without relying on a staff member to remember. Industry data consistently shows automated reminders alone reduce no-shows by up to 40%. Together, deposits and reminders protect your covers on the nights that matter most.
Does the system integrate with guest profiles and CRM?
Yes — this is built in, not bolted on. Every reservation automatically creates or updates a guest profile in the Growtality CRM. Dietary requirements, seating preferences, special occasions, and booking history are all captured at the point of reservation and visible to your team before service begins. There's no manual transfer between systems. Over time, this builds a complete picture of each guest — visit frequency, spend, preferences — without any additional effort from your team.
Can I manage multiple restaurant locations?
Yes. Growtality supports multi-location management, with each site running its own reservation system, floor plan, and deposit rules. For restaurant groups, all locations are accessible from a central dashboard. If you're running more than one site and want to discuss how the platform scales across your operation, our Enterprise plan covers multi-location setup with dedicated onboarding support.
Can I accept deposits for bookings?
Yes, with full flexibility. You can configure deposits as a flat fee, a per-head amount, or a percentage of the expected spend — and you can apply different rules for different booking types. For example, requiring a deposit only for large parties or peak-time sittings, while keeping smaller weekday bookings deposit-free. Cancellation windows and refund policies are set by you, and eligible refunds are processed automatically — no manual handling required. Deposit revenue is tracked in your dashboard alongside your other income.
Can guests join a waitlist if tables are unavailable?
Yes — for both walk-in guests and online bookings on a full slot. If a guest walks in and tables are full, they scan a QR code at reception and fill in a short form on their own phone to join a live queue. This means they hand over their details on their own terms rather than to a staff member at the desk — which removes a real friction point for most guests. The system calculates their estimated wait time based on your typical dining duration for that period. For online bookings, if a guest selects a slot that's already fully booked, they can join a digital waitlist for that sitting. If someone cancels, they're first in line to be notified. In both cases, when a table becomes available, the guest receives an email notification. If they don't respond, your team can call them directly from the waitlist dashboard before moving to the next person in the queue. The full waitlist sits alongside your live reservations in the floor view, so your team always has a complete picture of who's waiting and what's available.
Can I still take phone bookings and walk-ins alongside online reservations?
Yes. Growtality is designed to handle all booking channels in one place. Phone bookings and walk-ins can be entered directly into the system by your team, and they'll appear on the same live floor plan as online reservations — updating table availability in real time across all channels. This prevents the double-booking that happens when phone and online bookings are managed separately. You don't have to go fully online overnight; the system works however your restaurant currently operates and grows with you.
How do I prevent double-bookings or overbooking?
The system manages availability in real time across every channel. The moment a booking is confirmed — whether online, by phone, or as a walk-in entered by your team — that table is updated instantly on the floor plan and removed from available slots. Guests booking online always see live availability, not a static snapshot. You also control turn times per table, so the system won't allow a booking that would overlap with an existing sitting. For large events or private bookings, you can block sections of the floor completely.
Can I block time or sections of the floor for private events or special bookings?
Yes. You can close off specific tables, sections, or entire time slots for private hire, staff events, special menus, or limited service periods. This applies to both your online booking widget — so guests won't see those slots as available — and your internal floor view. You can also configure separate booking rules for events, including different deposit requirements or party size minimums, without affecting your regular service flow.
How far in advance can guests book, and can I control cancellation windows?
Both are fully configurable. You set how far in advance bookings can be made — whether that's same-day, one week, or three months ahead — and you set your own cancellation policy, including how close to the sitting a guest can cancel without losing their deposit. These rules can differ by booking type, party size, or time of day, so your policy for a table of two on a Tuesday can be different from your policy for a group of twelve on a Saturday.
What happens if a guest needs to amend or cancel their reservation?
Guests can manage their booking through the confirmation link they receive at the time of booking. Amendments within your allowed window update the reservation automatically. Cancellations within the permitted window trigger automatic refund processing if a deposit was taken. Cancellations outside your policy window — or no-shows — are handled according to the rules you've set, without any manual intervention from your team. You're notified of all changes in your dashboard.
Does Growtality replace my existing reservations diary entirely?
Yes — and most restaurants find the transition takes less than a day. The setup process walks you through building your floor plan, configuring your booking rules, and embedding the widget on your website. Once live, your team manages everything from one dashboard: online bookings, phone bookings entered manually, walk-ins, floor status, and waitlist. The physical diary becomes redundant. If you prefer a Done-For-You setup, our team can have everything configured within two business days.